Return & Refund Policy
Last updated: November 12, 2026
How to start a return
Email us at support@sylvieodette.com within 30 days of delivery and include:
- your order number
- the name on the order
We'll reply with the return address and the next steps. Please contact us before sending anything back, so we can match your return to your order.
Return shipping
Return shipping is paid by you and isn't refunded. We recommend a tracked service, because we can't refund a parcel that never reaches us.
Buy 1 Get 1 Free orders
If you ordered with a Buy 1 Get 1 Free offer, please return both bracelets to receive a full refund of what you paid.
Your refund
When your return arrives, we'll check it and email you to confirm your refund. Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take up to 30 business days to appear in your account.
Haven't seen your refund after that? Check with your bank or card provider first, then email us and we'll look into it.
Damaged, broken or wrong items
If your bracelet arrives damaged or broken, or it isn't what you ordered, email us as soon as possible with your order number and a photo. We'll send you a replacement free of charge, including shipping, and you won't have to pay to send anything back.
Natural stones vary
Every bracelet is made from natural stones, so the colour, pattern and size of each stone vary slightly from the photos. That's part of what makes each bracelet unique, and it isn't considered a defect.
Cancelling an order
Orders ship within 24 hours on business days, so please email us right away if you want to cancel. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, you can use the 30-day return process above.
Contact
Sylvie's Stones
Email: support@sylvieodette.com